Regarding the PB wiki: First, what a stupid name for the thing! Second: my computer would not allow me to view any of the videos. Third: I cannot see myself using any of this stuff on the job. The only thing the public seems interested in is their e-mail and chat lines! One couple got after me the other day just because the computers weren't working! Then one guy kept asking ME what HIS password was to get on to a dating site! I wanted to say "Try 'moron'!". but I kept my cool and patiently told him that was his business and we had no control of that!